What the IoT means for customer relationships
In 2016, the number of IoT devices (including connected cars) being added to networks exceeded the number of phones and tablets combined.
In 2016, the number of IoT devices (including connected cars) being added to networks exceeded the number of phones and tablets combined.
Expectations are set high for wireless connectivity, everywhere, and this filters into every corner of our lifestyles, including into higher education. When the lights go out and there’s “nobody home”, educational institutions can be facing unforgiving students and parents who expect the best from the system they’re paying for.
With Gartner predicting that the number of connected devices will reach 20.8 billion by 2020, the technology world stands on the verge of one of its biggest waves of disruption.
In a world where reputation can be made or broken with a single Twitter post, the index has become an important indicator not only of the quality of customer service, but also serves as a wider barometer for a brand’s overall standing in the eyes of consumers.
I have often been described as a seasoned or veteran engineer – well, I mean, in terms of software engineering and all things wireless and telecommunications, as well as the Internet of Things (IoT).
The telecoms industry has had a long relationship with cyber security. Many operators not only practice cyber security within their own organisations, protecting critical data and national infrastructure, but many also supply cyber services to other firms.
The proliferation of the Internet of Things (IoT) comes with countless potential benefits. Baby monitors, smart meters, even the connected car are all made possible by IoT technology.
The key principle of this technology is that instead of radio waves, light is transmitted, using a LED and a light detector as the receiver, which could be placed in the phone, camera, tablet or PC.
The quad play logic is simple – customers want to buy services from a single service provider and service providers will save costs by billing one customer for multiple services. With TV, mobile, broadband and fixed – line services in one place and at one cost, why switch?
Device availability has always been a major draw for customers selecting an operator. It soon became apparent however that the traditional model of exclusivity was neither beneficial to the OEMs, or to the vast majority of the global operator community.
The mass adoption of smartphone technology, driven by the emergence of iOS and Android operating systems in the late 2000s, opened up a new realm of possibilities in mobile telecoms. Originally, the primary role of mobile technology was to facilitate call and SMS capabilities.
To accelerate NB-IoT market adoption now the Narrowband-IoT (NB-IoT) standard has been set, Deutsche Telekom is developing cutting-edge prototypes at its NB-IoT Prototyping Hub together with selected partners and startups to ensure a swift and easy time to market.
As one of the largest sports events in the world, the Olympics offers its host country a rare opportunity to serve hundreds of thousands of international visitors, many of whom use mobile services. These users expect their mobile devices to “just work,” the same as they do at home.
There are very few use cases for the Internet of Things (IoT) that capture the imaginations of vendors, service providers and users like smart cities. The ability to bring together multiple applications within a relatively confined area to drive new levels of connectedness and convenience always generates excitement.
No sooner are European operators breathing a sigh of relief after finding their groove with LTE deployment, 5G starts looming large on the horizon.
Telecoms.com took some time to speak to Elle Todd and Rob Bratby from law firm Olswang to understand the implications of Safe Harbour, the EU-US Privacy Shield and the EU’s General Data Protection Regulation.
VoLTE is perceived as the next step in the evolution of the third generation partnership project (3GPP). However, when looking to deploy VoLTE networks, there are important fraud considerations that mobile operators must address to ensure they are adequately equipped to deal with the associated risks.
The smart or connected home is a notion that has been bouncing around in our noggins since the 1960s according to a former, yet more mature and shall remain unnamed colleague, who can remember such times, as a young adult.
It’s all we talked about for weeks, at least in UK, and for the most part its now business as usual. The build-up to the referendum was highly publicized, and the result somewhat of a shock, but does it actually mean anything?
The introduction of LTE means that operators have to run multiple networks in parallel: the circuit-switch network for 2G, 3G and the IP Multimedia Subsystem (IMS) to support voice, video and messaging on the LTE network.
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